SHIPPING POLICY

Last Updated: August 12, 2026

This Shipping Policy explains the shipping and delivery practices of Rated R Closet LLC (“Rated R Closet,” “we,” “us,” or “our”).

By placing an order with Rated R Closet, you agree to this Shipping Policy, our Return, Exchange & Refund Policy, and our Terms of Service.

Rated R Closet LLC
5900 Balcones Drive, STE 100
Austin, Texas 78731
United States
Email: info@ratedrcloset.com

1. ORDER PROCESSING

Rated R Closet generally aims to process and ship orders within approximately two (2) days after an order is placed.

This is an estimate and not a guaranteed shipping deadline.

Processing times may be longer because of circumstances including:

  • high order volume;

  • new product releases or limited drops;

  • weekends or holidays;

  • product availability;

  • production delays;

  • inventory issues;

  • preorders or backorders;

  • severe weather;

  • carrier disruptions;

  • technical issues;

  • supply-chain disruptions; or

  • other unexpected circumstances.

Unless we expressly guarantee a shipping date in writing for a particular order, estimated processing times should not be interpreted as guaranteed shipment or delivery dates.

2. SHIPPING TIMES

Delivery times displayed at checkout or otherwise provided by Rated R Closet or a shipping carrier are estimates unless expressly stated otherwise.

Actual delivery times depend on factors that may be outside our control, including:

  • destination;

  • shipping method;

  • carrier;

  • weather;

  • holidays;

  • customs;

  • transportation disruptions;

  • local delivery conditions; and

  • other unforeseen circumstances.

An estimated delivery date is not a guarantee that your package will arrive on that date.

3. SHIPPING COSTS

Shipping costs are generally calculated and displayed during checkout based on factors such as:

  • delivery destination;

  • package size and weight;

  • products ordered;

  • shipping method; and

  • applicable carrier rates.

You are responsible for reviewing and paying the applicable shipping charges before completing your purchase.

4. DOMESTIC SHIPPING

Rated R Closet ships within the United States to destinations supported by our available shipping carriers and fulfillment providers.

Available shipping methods and pricing may vary depending on the delivery address and products purchased.

5. INTERNATIONAL SHIPPING

Rated R Closet may ship to customers outside the United States.

International shipping availability depends on the destination, applicable law, product restrictions, carriers, and fulfillment capabilities.

International customers are responsible for applicable international shipping charges.

International customers may also be responsible for:

  • customs duties;

  • import taxes;

  • VAT;

  • tariffs;

  • brokerage fees;

  • customs-processing fees; and

  • other governmental or carrier-imposed charges.

Unless expressly stated otherwise during checkout, these charges are not included in the product price or shipping fee paid to Rated R Closet.

Rated R Closet does not control these charges and cannot guarantee what amount, if any, will be assessed.

6. CUSTOMS AND INTERNATIONAL DELAYS

International shipments may be inspected or processed by customs authorities.

Customs processing can cause delays that are outside Rated R Closet's control.

Customers are responsible for complying with applicable import laws and determining whether products ordered from Rated R Closet can lawfully be imported into their country or jurisdiction.

Rated R Closet is not responsible for customs delays or other governmental processing delays outside our reasonable control.

Nothing in this section limits rights that cannot legally be waived under applicable law.

7. PREORDERS AND BACKORDERS

Certain products may be sold as preorders or backorders.

Preorder and backordered merchandise may have substantially longer processing times than products that are currently in stock.

Any estimated preorder release, fulfillment, or shipping date is an estimate unless expressly identified as guaranteed.

Unexpected manufacturing, production, inventory, transportation, or supply-chain issues may cause delays.

Where an order contains both in-stock and preorder merchandise, items may be shipped together or separately depending on our fulfillment process.

8. SHIPPING CONFIRMATION AND TRACKING

When available, customers will receive shipping confirmation and tracking information after an order ships.

Tracking information may take time to update after a shipping label is created.

The creation of a shipping label does not necessarily mean that the carrier has already received or physically scanned the package.

Customers should allow reasonable time for carrier tracking systems to update.

9. CUSTOMER RESPONSIBILITY FOR SHIPPING INFORMATION

Customers are responsible for providing a complete and accurate shipping address.

Before submitting an order, please carefully verify:

  • recipient name;

  • street address;

  • apartment, suite, or unit number;

  • city;

  • state or province;

  • postal or ZIP code;

  • country; and

  • any other information necessary for successful delivery.

Rated R Closet is not responsible for problems caused by inaccurate or incomplete information provided by the customer, except where otherwise required by applicable law.

10. INCORRECT SHIPPING ADDRESS

If you realize that you entered an incorrect shipping address, contact us at:

info@ratedrcloset.com

We cannot guarantee that an address can be changed after an order is placed.

Orders may enter fulfillment shortly after checkout, and once an order has been processed or transferred to a carrier, we may be unable to modify its destination.

If an order is lost, returned, delayed, or delivered incorrectly because the customer supplied incorrect or incomplete shipping information, Rated R Closet will determine, in its reasonable discretion and subject to applicable law, whether the order will be:

  • reshipped;

  • replaced;

  • refunded;

  • made available for another resolution; or

  • considered completed.

Customers may be responsible for additional shipping costs resulting from an incorrect or incomplete address.

11. RETURNED-TO-SENDER PACKAGES

A package may be returned to us because of:

  • an incorrect address;

  • an incomplete address;

  • failed delivery attempts;

  • refusal of delivery;

  • failure to collect the package;

  • customs issues; or

  • other carrier-related reasons.

If a package is returned to us, contact info@ratedrcloset.com.

Where the return resulted from information or circumstances attributable to the customer, the customer may be required to pay additional shipping costs before the order is shipped again.

Any reshipment, refund, store credit, or other resolution will be determined in accordance with our Return, Exchange & Refund Policy and applicable law.

12. LOST PACKAGES

If your order does not arrive and you believe it has been lost during shipment, contact:

info@ratedrcloset.com

Please include your order number.

We may investigate the shipment with the applicable carrier and may ask you to provide reasonable information or cooperation necessary to investigate the shipment.

If Rated R Closet determines that an order qualifies as lost or undelivered, we will generally provide either:

a replacement order or a refund.

The appropriate remedy may depend on product availability, carrier information, tracking records, fraud concerns, and the circumstances of the shipment.

13. PACKAGES MARKED DELIVERED BUT NOT RECEIVED

If carrier tracking indicates that your package was delivered but you cannot locate it, contact us as soon as reasonably possible.

Before contacting us, we recommend:

  • checking around your property and delivery location;

  • checking with other household members;

  • checking with neighbors where appropriate;

  • checking mailrooms, front desks, package lockers, or building management where applicable; and

  • reviewing the carrier's tracking information.

We may also ask you to contact the carrier or cooperate with a carrier investigation.

Rated R Closet will review packages marked delivered but reported missing on a case-by-case basis.

Depending on the circumstances, we may provide a replacement, refund, assist with a carrier claim, or provide another appropriate resolution.

14. DAMAGED PACKAGES

If your product arrives materially damaged or defective, contact:

info@ratedrcloset.com

Please contact us within seven (7) calendar days after delivery and include:

  • your order number;

  • photographs of the product;

  • photographs of the packaging where relevant; and

  • a description of the issue.

Qualifying damaged or defective products will be handled in accordance with our Return, Exchange & Refund Policy.

15. MULTIPLE SHIPMENTS

Orders containing multiple products may occasionally arrive in separate packages.

You may receive multiple tracking numbers for the same order.

The arrival of one package does not necessarily mean that all products associated with the order have been delivered.

16. DELIVERY DELAYS

Once an order has been transferred to a shipping carrier, portions of the delivery process are outside Rated R Closet's direct control.

Rated R Closet is not responsible for carrier delays caused by circumstances outside our reasonable control.

However, if a package is ultimately determined to be lost or undelivered, it may qualify for a replacement or refund under this policy and our Return, Exchange & Refund Policy.

17. FORCE MAJEURE AND UNEXPECTED EVENTS

Rated R Closet is not responsible for delays caused by circumstances beyond our reasonable control, including:

  • severe weather;

  • hurricanes;

  • floods;

  • fires;

  • natural disasters;

  • wars or civil disturbances;

  • governmental actions;

  • carrier interruptions;

  • labor disputes;

  • supply-chain disruptions;

  • transportation interruptions;

  • emergencies;

  • infrastructure failures;

  • epidemics or pandemics; or

  • similar unforeseen events.

We will make reasonable efforts to fulfill affected orders when circumstances permit.

18. NO GUARANTEED DELIVERY DATE

Unless Rated R Closet expressly provides a written guarantee for a specific order:

NO SHIPPING, PROCESSING, ARRIVAL, OR DELIVERY DATE PROVIDED BY RATED R CLOSET SHOULD BE CONSIDERED GUARANTEED.

Statements such as “ships within approximately 2 days,” estimated checkout dates, carrier estimates, and similar timelines are provided for convenience and planning purposes.

19. ORDER CANCELLATIONS

As provided in our Return, Exchange & Refund Policy:

ORDERS CANNOT GENERALLY BE CANCELED AFTER THEY ARE PLACED.

A shipping delay does not automatically create a right to cancel an order except where required by applicable law.

Rated R Closet may cancel an order due to inventory issues, payment problems, suspected fraud, legal requirements, listing errors, or other legitimate business reasons.

If Rated R Closet cancels a paid order, the applicable canceled amount will be refunded.

20. SHIPPING POLICY CHANGES

We may update this Shipping Policy from time to time.

Changes will be reflected by updating the “Last Updated” date at the top of this policy.

Changes will apply prospectively except where applicable law permits or requires otherwise.

21. RIGHTS REQUIRED BY LAW

Nothing in this Shipping Policy is intended to eliminate or restrict any consumer right or remedy that cannot legally be waived.

Where applicable mandatory consumer-protection law conflicts with this policy, the applicable legal requirement will control.

22. CONTACT US

For questions regarding shipping, tracking, lost packages, delivery issues, or international orders, contact:

Rated R Closet LLC
5900 Balcones Drive, STE 100
Austin, Texas 78731
United States

Email: info@ratedrcloset.com

When contacting us regarding an existing order, please include your order number so we can locate the shipment.