RETURN, EXCHANGE & REFUND POLICY
Last Updated: August 12, 2026
Thank you for shopping with Rated R Closet LLC (“Rated R Closet,” “we,” “us,” or “our”).
Please review this policy carefully before purchasing.
1. ALL SALES ARE FINAL
ALL SALES ARE FINAL EXCEPT FOR THE LIMITED EXCEPTIONS EXPRESSLY DESCRIBED BELOW OR AS OTHERWISE REQUIRED BY APPLICABLE LAW.
We do not accept returns or provide refunds because you:
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changed your mind;
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no longer want the product;
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ordered the wrong item;
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dislike the product or design after receiving it;
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disagree with or are offended by a design;
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found a product cheaper elsewhere; or
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otherwise decide you no longer want your purchase.
Rated R Closet is a parody and comedy clothing brand. Our merchandise may intentionally contain controversial, provocative, offensive, dark, satirical, or otherwise unconventional humor.
Personal offense, disagreement with a joke, or dissatisfaction with the subject matter of a design is not a qualifying reason for a return or refund.
The limited exceptions to our final-sale policy are described below.
2. SIZE EXCHANGES
If your apparel does not fit, you may request an exchange for a different size.
Size exchange requests must be submitted within seven (7) calendar days after delivery.
To qualify for an exchange:
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the exchange must be requested within 7 calendar days of delivery;
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the product must be returned in substantially the same condition in which it was received;
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the product must not have been materially worn beyond reasonably trying it on;
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the product must not have been washed;
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the product must not have been altered;
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the product must not be stained, damaged, excessively worn, or otherwise rendered unsuitable for resale; and
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you must comply with the return instructions provided by Rated R Closet.
To request a size exchange, email:
Please include your order number and the size you would like to exchange for.
3. CUSTOMER PAYS RETURN SHIPPING FOR SIZE EXCHANGES
Customers are responsible for obtaining and paying for the return shipping label for a size exchange.
Original shipping charges are not refundable because an item does not fit.
Rated R Closet is not responsible for return packages that are lost before reaching us. We recommend using a shipping method that provides tracking.
4. EXCHANGES ARE SUBJECT TO AVAILABILITY
We cannot guarantee that another size will remain available.
If your requested replacement size is available and your returned item qualifies under this policy, we will process the exchange.
If the requested size is unavailable, Rated R Closet may, at its reasonable discretion:
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offer another available size or product;
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issue store credit;
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provide another reasonable solution; or
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where appropriate, issue a refund.
5. DEFECTIVE PRODUCTS
If your product arrives materially defective, contact us within seven (7) calendar days of delivery at:
Please include:
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your order number;
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a description of the defect; and
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clear photographs showing the issue.
We may request additional photographs or information reasonably necessary to verify the defect.
If we determine that the product has a qualifying manufacturing defect, Rated R Closet may provide a replacement or refund, as appropriate.
6. WHAT IS NOT CONSIDERED A DEFECT
A product is not necessarily defective merely because of minor variations resulting from the manufacturing or printing process.
Depending on the product, reasonable variations may occur in:
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print placement;
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color;
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garment dimensions;
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stitching;
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fabric appearance;
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image positioning; or
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appearance compared with digital photographs or mockups.
Colors may also appear differently depending on your screen, lighting, display settings, or device.
Normal wear and tear is not considered a defect.
Damage caused by the customer after delivery, including damage caused by improper washing, drying, alteration, misuse, staining, stretching, tearing, or other improper care, is not considered a manufacturing defect.
7. WRONG ITEM RECEIVED
If Rated R Closet sends you a product, design, or size different from what you ordered, contact us within seven (7) calendar days of delivery.
Email:
Include your order number and photographs showing what you received.
Once verified, we will work to correct the order at no additional product cost to you.
8. LOST OR UNDELIVERED ORDERS
If your order does not arrive, contact:
We may investigate the shipment and tracking information with the applicable shipping carrier.
We may require reasonable cooperation or documentation from you before determining that an order is lost.
If we determine that an order qualifies as lost or undelivered, Rated R Closet will generally provide either:
a replacement order or a refund.
The appropriate remedy may depend on product availability, tracking information, carrier findings, fraud concerns, and the circumstances of the shipment.
9. PACKAGES MARKED DELIVERED
If tracking information indicates that a package was delivered but you cannot locate it, contact us as soon as reasonably possible.
We may ask you to:
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verify your shipping address;
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check around the delivery location;
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check with household members or neighbors;
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contact the applicable carrier; or
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provide other reasonable information necessary to investigate the shipment.
Rated R Closet will review these situations on a case-by-case basis and determine whether a replacement, refund, carrier claim, or other resolution is appropriate, subject to applicable law.
10. INCORRECT OR INCOMPLETE SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If an order is lost, returned, delayed, or delivered incorrectly because the customer provided an incorrect or incomplete address, any replacement, reshipment, refund, or other accommodation will be provided at Rated R Closet's reasonable discretion, subject to applicable law.
Customers may be required to pay additional shipping charges to have an order shipped again.
11. NO ORDER CANCELLATIONS
ORDERS CANNOT GENERALLY BE CANCELED AFTER THEY ARE PLACED.
Our fulfillment process may begin shortly after an order is submitted.
Please verify your:
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products;
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sizes;
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quantities;
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shipping address; and
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payment information
before completing checkout.
Submitting an order does not create a right to cancel the purchase.
Rated R Closet may cancel an order on its own initiative because of inventory issues, suspected fraud, payment problems, listing errors, legal requirements, or other legitimate business reasons.
If Rated R Closet cancels a paid order, we will refund the applicable canceled amount.
12. PREORDERS
Certain Rated R Closet products may be offered for preorder.
Preorders are also considered final sales except where otherwise stated in the applicable product listing, provided by this policy, or required by applicable law.
Estimated preorder shipping dates are estimates and may change.
A delay from an estimated preorder shipping date does not automatically create a right to cancel or receive a refund, except where required by applicable law.
13. INTERNATIONAL ORDERS
We may accept orders from customers outside the United States.
International customers are responsible for applicable shipping costs, customs duties, VAT, import taxes, tariffs, brokerage fees, and other charges imposed in connection with their order unless expressly stated otherwise.
For customer-requested size exchanges, international customers are responsible for the cost of returning the item and applicable shipping costs associated with the exchange unless Rated R Closet agrees otherwise or applicable law requires otherwise.
Nothing in this policy limits mandatory cancellation, return, refund, warranty, or consumer rights that apply to an international customer under applicable law and cannot legally be waived.
14. REFUNDS
Except as expressly described in this policy, we do not offer refunds.
A refund may be issued when:
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a qualifying order is determined to be lost or undelivered;
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a product has a qualifying material defect and we determine a refund is appropriate;
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Rated R Closet sent an incorrect product and a refund is determined to be the appropriate resolution;
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Rated R Closet determines, in its reasonable discretion, that exceptional circumstances justify a refund; or
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applicable law requires a refund.
Approved refunds will generally be returned to the original payment method.
15. REFUND PROCESSING TIME
After Rated R Closet issues an approved refund, your bank, card issuer, payment processor, or other financial institution may require additional time to post the funds to your account.
Those processing times are outside Rated R Closet's control.
16. FRAUDULENT RETURNS AND ABUSE
Rated R Closet reserves the right, to the extent permitted by applicable law, to reject a return or exchange request where we reasonably determine that there is evidence of:
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return fraud;
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alteration of a product;
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intentional damage;
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false claims regarding defects;
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substitution of another product;
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repeated abuse of our exchange policy; or
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other fraudulent conduct.
We may request photographs, tracking information, identification of the applicable order, or other reasonable evidence necessary to evaluate a claim.
17. CHARGEBACKS
This Return Policy does not restrict your lawful right to dispute a genuinely unauthorized or otherwise legitimately disputable transaction.
However, initiating a knowingly false or fraudulent chargeback to circumvent this Return Policy is prohibited.
Rated R Closet may submit relevant order, tracking, delivery, customer communication, and transaction information to payment processors, banks, card networks, or other appropriate parties when responding to a payment dispute.
18. RIGHTS REQUIRED BY LAW
Nothing in this Return Policy is intended to eliminate, restrict, or waive any consumer right, warranty, refund entitlement, cancellation right, or other protection that cannot legally be waived under applicable law.
If applicable law provides you with rights that conflict with this policy, the applicable mandatory legal requirements will control.
19. CONTACT US
To request a qualifying size exchange, report a defective or incorrect product, report a missing shipment, or ask a question regarding this policy, contact:
Rated R Closet LLC
5900 Balcones Drive, STE 100
Austin, Texas 78731
United States
Email: info@ratedrcloset.com
When contacting us about an order, please include your order number and enough information for us to identify and review the issue.